Telecom service providers require robust solution to support business operations primarily in the real-time account balance management, rating, billing and customer care areas.
Rapidly changing customer needs place significant demands on operators to constantly change existing offering, provide innovative new, value added services, and flexible customization.
CoDe Ltd. offers consultancy in implementation and integration for such a Business Support Systems (BSS) to help telecom operators to meet industry challenges.
Our consultants, architects, designers and developers focus on BSS areas include:
- Service definition
- Real-time rating
- Account Balance management
- Billing and Mediation
- Order Management
- Roaming, Interconnect Settlement and Automatic Reconciliation
If you are a client with minimal support requirements, PER CALL / E-MAIL SUPPORT is a low cost option for you. That enables you to pay for just the amount of support you need. There are no fixed monthly fees. When you sign up for PER CALL SUPPORT, you will be given a KEY NUMBER that authorises you to call (or send e-mail to) our consultant department. Support calls are billed in blocks of 30 minutes. Time for answering e-mail is based on the complexity of the question, but minimum 30 minutes billed. If the estimated time exceeds two hours it should be agreed in advance.
The BASIC COVERAGE plan provides for 10 hours telephone support per month for most OSS/BSS related questions. Our experts can help with any technical questions, about integration and use of your OSS/BSS system. The included time in the BASIC COVERAGE plan can also be used for verification that your design matches the standard, which may necessitate one or more meeting(s). Extra cost will be added for onsite meetings.
The PREMIUM COVERAGE plan includes all of the above services plus one day per month on-site service provided by one of our specialists. Extra cost will be added for onsite meetings.
