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SLA - Assurance Through Assessment

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Providing traditional telecommunication services over NGN or multimedia services through an IP fabric, you are increasingly required to provide a well-defined level of service performance to your customers. In fact, in most lucrative markets, your competitive stand depends increasingly on not only delivering reliable and fast services, but also on your ability to demonstrate it as needed. With competitive pressure on prices, your operational success depends on appropriately engineered connectivity in the network fabric, the right tools in your OSS/BSS to provide both flexibility and efficiency, as well as proper resource allocation in the service channels.

Our company strives to help you in building a proper Fulfillment and Assurance architecture in a patchy multivendor NGOSS software environment and to operate your network winning all the usual dimensioning and scalability challenges.

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OSS/BSS consultancy, integration support

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Telecom service providers require robust solution to support business operations primarily in the real-time account balance management, rating, billing and customer care areas.

Rapidly changing customer needs place significant demands on operators to constantly change existing offering, provide innovative new, value added services, and flexible customization.

 

CoDe Ltd. offers consultancy in implementation and integration for such a Business Support Systems (BSS) to help telecom operators to meet industry challenges.

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Get customers to buy your product

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In the current highly competitive marketplace, companies need to adopt product strategies and to create service values with the aim of satisfying customers. As different technical attributes have different effects on the satisfaction, the needed product attribute must be correctly identified, and based on this the correct decision can be made.

  • Which attributes are an absolute must for the customer?
  • Which products and services attributes can be used to obtain a high level of customer satisfaction?
  • Which product features have a more than proportional influence on satisfaction?

The maximum customer satisfaction should be achieved within acceptable and reasonable financial limits.

CoDe Ltd. can help in this using the Kano model.

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