Providing timely information and proper customer service is critical for the mobile operator and a major factor in creating and sustaining customer loyalty.

A recent Yankee Group study shows that 60% of mobile phone users believe that on-device self-service is an important feature and they want direct and immediate access to the Customer Self Service from their mobile phone. “Users want to bypass automated systems and be given an opportunity to use their mobile phone screen to complete simple inquiries that should not require agent intervention”.

CoDe’s Mobile Customer Self Service suit provides the solution.

 It allows customers via their handsets, to access, review and change their data quickly and flexibly, from anywhere at anytime. 

With one easy click on the mobile phone, customers can select the mcss Self Service option to view their balance; add new service options; change their plan; modify preferences; etc. Every self service transaction is confirmed immediately to inform the subscriber of the successful request processing.

Key Features  of Mobile Customer Self Service

• Branding follows the operator or MVNO existing brand.
• Multiple language support. Interface language selected automatically by the handset setup.
• Complete and immediate support for every mobile device (Java, XHTML/JavaScript).
• Password protected access. Optionally 256 bit AES (Advanced Encryption Standard) can be used.
• User Interface dynamically optimized to maximize the customer’s experience on their particular mobile device.
• Open standards data and interface model for integration with existing system and 3^rd party data sources.