Providing timely information and proper customer service is critical for the mobile operator and a major factor in creating and sustaining customer loyalty.

A recent Yankee Group study shows that 60% of mobile phone users believe that on-device self-service is an important feature and they want direct and immediate access to the Customer Self Service from their mobile phone. “Users want to bypass automated systems and be given an opportunity to use their mobile phone screen to complete simple inquiries that should not require agent intervention”.

CoDe’s Mobile Customer Self Service suit provides the solution.

 It allows customers via their handsets, to access, review and change their data quickly and flexibly, from anywhere at anytime. 

In today’s volatile markets reaching existing or potential customers directly is essential for any business. Using a network of sales representatives is a typical solution to provide up-to-date information to the targeted customers. Managing such a network however does not work without effective organizing, continuous follow up and feedback. In some market situation or when a new member joins the sales team immediate intervention might be necessary by the sales managers.

EWS is a sales and management support system, which is supposed to give real picture about the activity of the sales network before having the sales results realized. Through EWS the process can be immediately interrupted and corrected, since sales reps are sending their activity reports on a daily basis from nearly anywhere with minimal time necessity.